Reference

How sultntoto Handles Your Personal Information

Your account data, transaction records, and browsing activity on sultntoto are handled with clear rules — what we collect, why we keep it, and how you can access or remove it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and deleteCookie and device controls

Explore the Lobby Read FAQ

What This Privacy Policy Covers

sultntoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the wallet credentials you link for deposits via DANA, OVO, or GoPay. We also collect transactional data each time a payment clears through your chosen e-wallet.

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Device identifiers, IP address, and session activity are logged automatically when you access the lobby from your mobile browser or app. We use this data to verify your account, process withdrawals, and keep your wallet activity secure. We do not sell your personal data to third
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parties. Data is retained for as long as your account remains active and for the period required under applicable Indonesian data regulations. You may request a copy of your data or ask for deletion by contacting our support team directly. Where we share data with payment
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processors like DANA, OVO, or GoPay, that sharing is limited strictly to completing your transaction. Our data practices are subject to local law and apply where our services are available to eligible users in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Questions about how your data is handled, requests to access your records, or anything related to this policy — our support team handles these directly. You can reach us through live chat inside the lobby, via email, or through our WhatsApp line. We aim to respond to data-related requests within a reasonable timeframe under applicable Indonesian data rules.

HOW WE PROTECT DATA

Data Handling You Can Check

We apply practical security measures at every stage — from account creation through to each DANA, OVO, or GoPay transaction. Here is how the key areas of data protection work on our platform.

Transaction Security Every DANA, OVO, and GoPay deposit and withdrawal passes through encrypted channels. Your wallet number and PIN are never stored on our servers — only the transaction reference is logged against your account.

Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can review and clear these through your mobile browser settings or the cookie panel in your account profile.

Account Access Logs Each login to your account — whether from a Tangerang device or anywhere else in Indonesia — is time-stamped and tied to your session IP. You can view recent login activity in your account security tab.

Data Retention and Deletion Your data stays on record while your account is active. Once you request deletion and we verify your identity via the OTP flow in account settings, we begin the removal process in line with applicable local data rules.

Common Questions About Your Data

These are the questions our account holders ask most often about how their personal information is managed on sultntoto.

We collect your name, contact details, and the e-wallet information you register — such as your DANA or OVO account number. Device identifiers and session data are also logged automatically when you access the lobby.

We share only the data needed to process your transaction with whichever payment provider you use. That sharing is limited to completing the deposit or withdrawal — we do not pass your data to those providers for any other purpose.

Contact our support team via live chat or email from your registered account. Verify your identity using the OTP step in account settings, and we will prepare your data summary in line with applicable Indonesian data regulations.

Yes. Submit a deletion request through email or live chat, complete the identity verification step, and we will begin removing your data. Some records may be retained for the period required under local Indonesian law.

We encrypt data in transit and at rest, restrict internal access to your records on a need-to-know basis, and log every account login with a timestamp. You can review your own access history in the security tab of your account.

Inactive accounts retain data for the period set by applicable local regulations. After that window closes, or upon a verified deletion request, we remove your personal records from our active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appsultntoto App InfoAbout Us

How sultntoto Handles Your Personal Information

Reach Us About Your Privacy

Data Handling You Can Check

Common Questions About Your Data

01 What personal data does sultntoto collect when I open an account?

02 Does sultntoto share my data with DANA, OVO, or GoPay?

03 How do I request a copy of my personal data?

04 Can I ask sultntoto to delete my account data?

05 How does sultntoto protect my data from unauthorised access?

06 What happens to my data if I stop using my account?

Privacy Policy

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